Warranty Policy | Nepean Truck & Trailer

Nepean Truck & Trailer Product Warranty

Version Date: October 2025

1. General

(a) This is a limited warranty (Warranty) offered by Nepean Truck Repairs Pty Ltd ABN 98 685 894 544 (NTT, we, us or our).

(b) The benefits provided to you under this Warranty are in addition to other rights and remedies available to consumers under the Australian Consumer Law.

(d) When placing an order for a Product, please provide the registration number of the truck as your reference number for easy access to Warranty information.

2. Warranty offered by NTT

(a) NTT warrants that any Installation of products -

(i) manufactured by a third party and installed for you by us; and

(ii) not otherwise excluded from the Warranty under any other section of this document;

will be free from defects in workmanship for a Warranty Period of 6 months.

(b) For any product manufactured by a third party and sold to you by us, we will provide reasonable assistance in relation to any valid claim you have under the manufacturer’s warranty.

(d) The Warranty is transferrable with the vehicle the Product was originally fitted to.

3. What is excluded from the Warranty?

The Warranty does not apply to any Product that is or has been:

(a) purchased at a discount with noted defects;

(b) subject to inspections, alterations, modifications, reinstallation, tampering, attempted repair or

any other interventions made by a third party and without NTT’s consent;

(c) damaged due to circumstances outside of NTT’s control (for example, damage due to being mishandled by you or someone else, being involved in a motor vehicle accident, or resulting from natural causes);

(d) removed from the original vehicle that the Product was fitted to;

(e) fitted incorrectly including as a result of:

(i) a failure by you to follow our instructions or guidelines;

(ii) a failure by an Authorised Reseller to provide accurate instructions or guidelines;

(iii) a failure by an Authorised Installer to follow our instructions or guidelines; or

(iv) the Product being installed by someone other than an Authorised Installer;

(f) retrofitted with non-genuine NTT parts or modified NTT parts;

(g) used in way that is inconsistent with any manuals, user guides or any other similar documents or information regarding proper use of the Product provided by us, an Authorised Reseller or an Authorised Installer to you; and

(h) subject to fair wear and tear or anything otherwise resulting from normal aging.

4. How do I make a claim?

(a) If you believe a Product is defective and covered by the Warranty, you must follow the process

below to claim under the Warranty:

(i) First call NTT on +61 04 7290 2222 to lodge the claim.

(ii) If the issue cannot be fixed on site, you will then need to contact sales@nepeantruckandtrailer.com.au with the following details:

(A) The invoice number

(B) Product name

(D) Description of the product issue

(b) We will not be able to assess your Warranty claim without the above information.

(c) We may request that you provide additional information, including photos, in order to assess your claim. We will not be able to assess your claim if you do not provide us with this information.

5. What happens after I make a claim?

(a) We will liaise with you as soon as reasonably practicable after receiving your claim.

(b) There may be circumstances in which we are unable to determine whether your Warranty claim is valid without the Product being returned to us. In these circumstances, you must arrange for the product to be returned to NTT as soon as possible or not more than 6 weeks from the date of the event giving rise to the Warranty claim and the following process must be followed:

(A) we will provide you with instructions on how to return the Product to us for assessment;

(B) you must package the Product and notify us of the dimensions of that package;

(D) you must ensure the packaged Product is available for collection at the time required as

notified by us to you.

(c) Once we receive the Product, we will conduct testing on the Product to assess (in our discretion) whether or not your Warranty claim is valid.

6. What are our obligations if you make a valid claim?

(a) If we determine that your Warranty claim is valid, we will notify you of the remedy we can provide

under the Warranty, which will be either a replacement or repair.

(i) For a replacement:

(A) we will arrange for a replacement item to be sent to your nominated Australian

address; and

(B) the returned Product will become property of NTT upon receipt by you of the

replacement item.

(ii) For a repair:

(A) we will notify you of the time required to repair the Product; and

(B) once repaired, the Product will be sent back to you to your nominated Australian

address with the original document and a receipt of repair.

(b) If we determine that your Warranty claim is not valid, we will notify you of the reasons why and:

(i) you will be responsible for our reasonable costs in assessing your claim; and

(ii) you may still elect to proceed with repair or replacement whereby, subject to any other rights you may have under Australian Consumer Law, you will be responsible for the costs of repair or replacement being undertaken by NTT.

7. Australian Consumer Law

Notwithstanding this Warranty, our Products come with guarantees that cannot be excluded under the Australian Consumer Law, which include (among other things) an entitlement to:

(a) replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage; and

(b) repair or replacement for goods that fail to be of acceptable quality but where the failure does

not amount to a major failure.

8. Limitation of liability

(a) Subject to paragraph 7, this Warranty does not affect or override any limitations on NTT’s liability

that you have agreed with us as set out in the Terms.

(b) For the avoidance of doubt, to the maximum extent permitted by law, we are not liable for consequential loss resulting from any breach of this Warranty, including but not limited to loss of revenue, loss of actual or anticipated profits, loss of business, loss of opportunity, loss of goodwill or loss of reputation.

9. Amendments to this Warranty

NTT may make changes to this document from time to time for future purchases of the Products. This

version of the document is applicable as at the date that the Warranty Period starts for your purchased

Products.

10. Contact

For more information on this Warranty, please contact our support team at:

Phone: (614) 7290 2222

Email: sales@nepeantruckandtrailer.com.au

Address: 206A Andrews Road Penrith, NSW 2750

Version 1A: 28 October 2025